Shipping policy

Shipping Policy

Last Updated: September 11, 2026

Thank you for shopping with ClickToOrder. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing may take additional time.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.

2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Typical delivery time:

5–15 business days

Please note that delivery estimates are approximate and are not guaranteed.

Actual delivery times may be affected by:

  • Shipping carrier delays

  • Weather conditions

  • Public holidays

  • Customs processing

  • Incorrect or incomplete shipping information

  • High shipping volumes

  • Other circumstances outside our reasonable control

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location

  • Package size or weight

  • Shipping method

  • Current shipping carrier rates

Any applicable shipping charges will be the responsibility of the customer unless otherwise stated on the product or checkout page.

4. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for the shipping carrier's tracking system to update after the tracking number has been issued.

If your tracking information does not update immediately, this does not necessarily mean that your package is lost.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If a package appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact us at:

clicktoorder7@gmail.com

We will review the shipment and, where appropriate, work with the shipping carrier to investigate the issue.

7. Damaged Packages

If your order arrives visibly damaged, please take photos of the package and the product and contact us as soon as possible.

Please include:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product

  • A brief description of the issue

We will review the situation and determine the appropriate solution in accordance with our Return & Refund Policy.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

9. Shipping Restrictions

Some products may not be available for delivery to certain countries, regions, or addresses due to carrier restrictions, legal requirements, or other limitations.

If we are unable to ship an order to your location, we will contact you and provide an appropriate solution.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

clicktoorder7@gmail.com

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

Once an order has shipped, it may need to be handled according to our Return & Refund Policy.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

ClickToOrder
Email: clicktoorder7@gmail.com

We are happy to assist you with your order and shipping questions.