Refund policy
Return & Refund Policy
Last Updated: September 10, 2026
Thank you for shopping at ClickToOrder. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition in which you received it.
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The item must be in its original packaging, where applicable.
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You must provide your order number or proof of purchase.
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The return request must be submitted within 7 days of delivery.
Items that are returned without prior approval may not be accepted.
2. Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please send:
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Your order number
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A description of the problem
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Clear photos or videos showing the damaged, defective, or incorrect item
After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
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Used or opened products where hygiene or safety prevents resale
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Products damaged due to misuse or improper handling
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Items without their original packaging, when packaging is required
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Clearance or final-sale items, where clearly stated
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Gift cards or other non-returnable products
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method whenever possible.
Please allow your payment provider or bank additional processing time before the refunded amount appears in your account.
5. Return Shipping
If the item is being returned because it is damaged, defective, or incorrect, ClickToOrder may cover the return shipping cost, subject to review and approval.
For returns due to change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless the return is due to an error on our part or the product was received damaged or defective.
6. Exchanges
If you would like to exchange an item, please contact us within 7 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate solution, such as a refund.
7. How to Request a Return
To request a return, please contact us at:
Email: clicktoorder7@gmail.com
Please include "Return Request" in the subject line and provide your order number, the reason for the return, and any relevant photos or videos.
We will review your request and provide further instructions if your return is eligible.
8. Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank account or payment provider.
If the refund is still missing after the applicable processing period, please contact us at:
9. Changes to This Policy
ClickToOrder reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
ClickToOrder
Email: clicktoorder7@gmail.com